There are certain words and phrases that will automatically put a client on the defense - it's policy, I can't do that, that is incorrect. Then there are words that can open up a world of possibilities for both you and the client. Check out our Forbes article on how you can make one small tweak in your language to show up powerfully for your clients.
"How One Word Can Enable Tech Companies to Deliver the Best Client Experience"
And then check out the podcast episode expanding on the concept of "and".
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